How to Open Account and Deposit into MEXC

How to Open an Account on MEXC

How to Open an Account on MEXC with Email or Phone Number

Step 1: Registration through the MEXC website

Enter the MEXC website and click [Log In/Sign Up] on the upper right corner to enter the registration page.

Step 2: Input your mobile phone number or E-mail address and ensure the validity of your phone number or E-mail address.

Email

Phone number

Step 3: Input your login password. For your account security, ensure your password contains at least 10 characters including uppercase letters and one number.

Step 4: A verification window pops up and fill in the verification code. You will receive a 6-digit verification code in your email or phone. (Check the trash box if no E-mail is received). Then, click the [Confirm] button.

Step 5: Congratulations! You have successfully created a MEXC account via Email or Phone Number.

How to Open an Account on MEXC with Google

Moreover, you can create a MEXC account through Google. If you wish to do that, please follow these steps:

1. Firstly, you’ll need to head over to the MEXC homepage and click [Log In/Sign Up].

2. Click on the [Google] button.

3. A sign-in window will be opened, where you will need to enter your Email address or Phone and click on “Next”.

4. Then enter the password for your Google account and click “Next”.


5. Click "Sign Up for a New MEXC Account"

6. Fill in your information to create a new account. Then [Sign up].

7. Complete the verification process. You will receive a 6-digit verification code in your email or phone. Enter the code and click [Confirm].

8. Congratulations! You have successfully created a MEXC account via Google.

How to Open an Account on MEXC with Apple

1. Alternatively, you can sign up using Single Sign-On with your Apple account by visiting MEXC and clicking [Log In/Sign Up].
2. Select [Apple], a pop-up window will appear, and you will be prompted to sign in to MEXC using your Apple account.

3. Enter your Apple ID and password to sign in to MEXC.

4. Click "Sign Up for a New MEXC Account"

5. Fill in your information to create a new account. Then [Sign up].

6. You will receive a 6-digit verification code in your email or phone. Enter the code and click [Confirm].

7. Congratulations! You have successfully created a MEXC account via Apple.

How to Open an Account on MEXC with Telegram

1. You can also sign up using your Telegram account by visiting MEXC and clicking [Log In/Sign Up].

2. Select [Telegram], a pop-up window will appear, and you will be prompted to sign in to MEXC using your Telegram account.

3. Enter your Phone Number to sign in to MEXC.

4. You will receive the request in Telegram. Confirm that request.

5. Accept the request on the MEXC website.

6. Click "Sign Up for a New MEXC Account"

7. Fill in your information to create a new account. Then [Sign up].

8. You will receive a 6-digit verification code in your email or phone. Enter the code and click [Confirm].

9. Congratulations! You have successfully created a MEXC account via Telegram.

How to Open an Account on the MEXC app

You can register for a MEXC account with your email address, phone number, or your Apple/Google/Telegram account on the MEXC App easily with a few taps.

Step 1: Download and Install the MEXC App

• Visit the App Store (for iOS) or Google Play Store (for Android) on your mobile device.
• Search for "MEXC" in the store and download the MEXC app.
• Install the app on your device.

Step 2: Open the MEXC App

• Locate the MEXC app icon on your device’s home screen or in the app menu.
• Tap on the icon to open the MEXC app.

Step 3: Access the Login Page

• Tap on the top-left icon, then, you will find options like "Log In". Tap on this option to proceed to the login page.

Step 4: Enter Your Credentials

• Select [Email] or [Phone Number] and enter your email address/phone number.
• Create a secure password for your MEXC account.

Create a secure password for your account.

Note:

• Your password must contain at least 10 characters, including one uppercase letter and one number.

Step 5: Verification (if applicable)

• You will receive a 6-digit verification code in your email or phone.

Step 6: Access Your Account

• Congratulations! You have successfully created a MEXC account.

Or you can sign up on the MEXC app using Google, Telegram, or Apple.

Step 1: Select [Apple], [Google], or [Telegram]. You will be prompted to sign in to MEXC using your Apple, Google, and Telegram accounts.

Step 2: Review your Apple ID and click [Continue].

Step 3: Reset your Password.

• Your account has been registered, and the password reset will be sent to your email.

Step 4: Access your account.

• Congratulations! You have successfully created a MEXC account.

Frequently Asked Questions (FAQ)

Unable To Receive SMS Verification Code on MEXC

If you are unable to receive the SMS verification code on your mobile phone, it may be due to the reasons listed below. Please follow the corresponding instructions and try to obtain the verification code again.

Reason 1: SMS services for mobile numbers cannot be provided as MEXC does not offer service in your country or region.

Reason 2: If you have installed security software on your mobile phone, it is possible the software has intercepted and blocked the SMS.

• Solution: Open your mobile security software and temporarily disable blocking, then try to obtain the verification code again.

Reason 3: Problems with your mobile service provider, i.e. SMS gateway congestion or other abnormalities.

• Solution: When your mobile provider’s SMS gateway is congested or experiencing abnormalities, it can cause delays or loss of sent messages. Contact your mobile service provider to verify the situation or try again later to obtain the verification code.

Reason 4: Too many SMS verification codes were requested too quickly.

• Solution: Clicking the button to send the SMS verification code too many times in rapid succession may affect your ability to receive the verification code. Please wait for a while and try again later.

Reason 5: Poor or no signal at your current location.

• Solution: If you are unable to receive SMS or experiencing delays in receiving SMS, it is likely due to poor or no signal. Try again in a location with better signal strength.

Other issues:
Disconnected mobile service due to lack of payment, full phone storage, SMS verification being marked as spam, and other situations can also prevent you from receiving SMS verification codes.

Note:
If you are still unable to receive SMS verification codes after trying the above solutions, it’s possible that your have blacklisted the SMS sender. In this case, contact online customer service for assistance.

What to do if you are not receiving the email from MEXC？

If you have not received the email, please try the following methods:

1. Ensure you have entered the correct email address when signing up;
2. Check your spam folder or other folders;
3. Check if emails are sending and being received properly on the email client’s end;
4. Try using an email from a mainstream provider such as Gmail and Outlook;
5. Check your inbox again later, as there could be a network delay. The verification code is valid for 15 minutes;
6. If you are still not receiving the email, it might have been blocked. You will be required to manually whitelist the MEXC email domain before trying to receive the email again.

Please whitelist the following senders (email domain whitelist):

Whitelist for domain name:

• mexc.link
• mexc.sg
• mexc.com

Whitelist for email address:

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

Note: Once the whitelist settings have been done, please wait for 10 minutes before trying to receive the email verification code, as it may take some time for the whitelist to take effect for certain email service providers.

How To Enhance MEXC Account Security

1. Password Settings: Please set a complex and unique password. For security purposes, make sure to use a password with at least 10 characters, including at least one uppercase and lowercase letter, one number, and one special symbol. Avoid using obvious patterns or information that is easily accessible to others (e.g. your name, email address, birthday, mobile number, etc.).

• Password formats we do not recommend: lihua, 123456, 123456abc, test123, abc123
• Recommended password formats: Q@ng3532!, iehig4g@#1, QQWwfe@242!

2. Changing Passwords: We recommend that you change your password regularly to enhance the security of your account. It is best to change your password every three months and use a completely different password each time. For more secure and convenient password management, we recommend you to use a password manager such as "1Password" or "LastPass".

• In addition, please keep your passwords strictly confidential and do not disclose them to others. MEXC staff will never ask for your password under any circumstances.

3. Two-Factor Authentication (2FA)
Linking Google Authenticator: Google Authenticator is a dynamic password tool launched by Google. You are required to use your mobile phone to scan the barcode provided by MEXC or enter the key. Once added, a valid 6-digit authentication code will be generated on the authenticator every 30 seconds. Upon successful linking, you need to enter or paste the 6-digit authentication code displayed on Google Authenticator every time you log in to MEXC.

Linking MEXC Authenticator: You can download and use MEXC Authenticator on App Store or Google Play to enhance the security of your account.

4. Beware of Phishing
Please be vigilant of phishing emails pretending to be from MEXC, and always ensure that the link is the official MEXC website link before logging into your MEXC account. MEXC staff will never ask you for your password, SMS or email verification codes, or Google Authenticator codes.

How to Deposit on MEXC

How to Buy Crypto with Credit/Debit Card on MEXC

Buy Crypto with Credit/Debit card on MEXC (Website) 

1. Log in to your MEXC account, click on [Buy Crypto] and select [Debit/Credit Card].

2. Click on [Add Card].

3. Enter your bank card details and click [Continue].

4.Initiate your cryptocurrency purchase using a Debit/Credit Card by first completing the card linking process.

Choose your preferred Fiat Currency for the payment, enter the amount for your purchase. The system will instantly show you the corresponding amount of cryptocurrency based on the current real-time quote.

Choose the Debit/Credit Card you plan to use, and click on [Buy Now] to proceed with the cryptocurrency purchase.

Buy Crypto with Credit/Debit card on MEXC (App)

1. Open your MEXC app, on the first page, tap [More].

2. Tap on [Buy Crypto] to continue.

3. Scroll down to locate the [Use Visa/MasterCard].

4. Select your Fiat currency, choose the crypto asset you want to purchase, and then pick your payment service provider. Then tap on [Yes].

5. Keep in mind that various service providers support different payment methods and may have varying fees and exchange rates.

6. Tick on the box and tap [Ok]. You will be redirected to a third-party site. Please follow the provided instructions on that site to complete your transaction.

How to Buy Crypto via Bank Transfer - SEPA on MEXC

1. Log in to your MEXC website, click on [Buy Crypto] and select [Global Bank Transfer].

2. Select [Bank Transfer], fill out the amount of crypto that you want to purchase and click [Buy Now]

3. After placing a Fiat order, you have 30 minutes to pay. Click [Confirm] to continue.

Check the Order page for [Receiver’s Bank Information] and [Additional Information]. Once paid, click [I’ve paid] to confirm.


4. Once you mark the order as [Paid], the payment will be processed automatically.

If it’s a SEPA instant payment, the Fiat order is usually completed within two hours. For other payment methods, it may take 0-2 business days for the order to be finalized.

How to Buy Crypto via Third Party Channel on MEXC

Buy Crypto via Third Party on MEXC (Website)

1. Log in to your MEXC website, click on [Buy Crypto].
2. Choose [Third-party].

3. Enter and select the Fiat currency you want to pay for. Here, we take EUR as an example.

4. Choose the cryptocurrency you want to receive in your MEXC wallet. Options include USDT, USDC, BTC, and other commonly used altcoins and stablecoins.
5. Choose your payment channel and you can verify the unit price in the Payment Details section.

Tick on the [Accept and Continue] and click [Continue]. You will be redirected to the Third-party service provider’s official webpage to continue with the purchase.

Buy Crypto via Third Party on MEXC (App)

1. Open your MEXC app, on the first page, tap [More].
2. Tap on [Buy Crypto] to continue.

3. Choose your preferred Fiat Currency for the payment and enter the amount for your purchase.

Select the cryptocurrency you want to receive in your MEXC wallet

4. Choose your payment network and tap [Continue].

5. Review your details, tick on the [Accept and Continue] button and tap [Continue]. You will be redirected to the Third-party service provider’s official webpage to continue with the purchase.

How to Buy Crypto via P2P on MEXC

Buy Crypto via P2P on MEXC (Website)

1. Log in to your MEXC, click [Buy Crypto], and select [P2P Trading].

2. On the transaction page, select the merchant you want to trade with and click [Buy USDT].

3. Specify the amount of Fiat Currency you are willing to pay in the [I want to pay] column. Alternatively, you have the option to input the quantity of USDT you aim to receive in the [I will receive] column. The corresponding payment amount in Fiat Currency will be calculated automatically, or conversely, based on your input.

After following the aforementioned steps, kindly ensure to check the box indicating [I have read and agree to MEXC Peer-to-Peer (P2P) Service Agreement]. Click on [Buy USDT] and subsequently, you will be redirected to the Order page.

Note: Under the [Limit] and [Available] columns, P2P Merchants have provided details on the available cryptocurrencies for purchase. Additionally, the minimum and maximum transaction limits per P2P order, presented in fiat terms for each advertisement, are also specified.

4. Reaching the order page, you are granted a 15-minute window to transfer the funds to the P2P Merchant’s bank account. Prioritize reviewing the order details to confirm that the purchase aligns with your transaction requirements.

1. Examine the payment information exhibited on the Order page and proceed to finalize the transfer to the P2P Merchant’s bank account.
2. Take advantage of the Live Chat box for real-time communication with P2P Merchants, ensuring seamless interaction.
3. After completing the fund transfer, kindly check the box labeled [Transfer Completed, Notify Seller].

Note: MEXC P2P requires users to manually transfer fiat currency from their online banking or payment app to the designated P2P Merchant after order confirmation, as automatic payment is not supported.
5. To proceed with the P2P buy order, simply click on [Confirm].

6. Please wait for the P2P Merchant to release the USDT and finalize the order.

7. Congratulations! You have successfully completed the purchase of crypto through MEXC P2P.

Buy Crypto via P2P on MEXC (App)

1. Open your MEXC app, on the first page, tap [More].
2. Tap on [Buy Crypto] to continue.

3. On the transaction page, select the merchant you want to trade with and click [Buy USDT].

4. Specify the amount of Fiat Currency you are willing to pay in the [I want to pay] column. Alternatively, you have the option to input the quantity of USDT you aim to receive in the [I will receive] column. The corresponding payment amount in Fiat Currency will be calculated automatically, or conversely, based on your input.

After following the aforementioned steps, kindly ensure to check the box indicating [I have read and agree to MEXC Peer-to-Peer (P2P) Service Agreement]. Click on [Buy USDT] and subsequently, you will be redirected to the Order page.

Note: Under the [Limit] and [Available] columns, P2P Merchants have provided details on the available cryptocurrencies for purchase. Additionally, the minimum and maximum transaction limits per P2P order, presented in fiat terms for each advertisement, are also specified.

5. Please review the [order details] to ensure that the purchase aligns with your transaction requirements.

1. Take a moment to examine the payment information displayed on the Order page and proceed to finalize the transfer to the P2P Merchant’s bank account.
2. Take advantage of the Live Chat box for real-time communication with P2P Merchants, ensuring seamless interaction
3. After completing the payment, click [Transfer Completed, Notify Seller].
4. The merchant will soon confirm the payment, and the cryptocurrency will be transferred to your account.

Note: MEXC P2P requires users to manually transfer fiat currency from their online banking or payment app to the designated P2P Merchant after order confirmation, as automatic payment is not supported.

6. To proceed with the P2P buy order, simply click on [Confirm].

7. Please wait for the P2P Merchant to release the USDT and finalize the order.

8. Congratulations! You have successfully completed the purchase of crypto through MEXC P2P.

How to Deposit on MEXC

Deposit Crypto on MEXC (Website)

1. Log in to your MEXC, click on [Wallets] and select [Deposit].

2. Select the cryptocurrency that you want to deposit and choose your network. Here, we using MX as an example.

Note: Different networks have different transaction fees. You can select a network with lower fees for your withdrawals.

3. Click the copy button or scan the QR code to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform. Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.

For certain networks like EOS, remember to include a Memo along with the address when making deposits. Without the Memo, your address may not be detected.

4. Let’s use MetaMask wallet as an example to demonstrate how to withdraw MX Token to the MEXC platform.

In your MetaMask wallet, select [Send].
5. Copy and paste the deposit address into the withdrawal address field in MetaMask. Make sure to choose the same network as your deposit address.

6. Enter the amount you wish to withdraw, then click on [Next].

7. Review the withdrawal amount for MX Token, verify the current network transaction fee, confirm that all information is accurate, and then click on [Confirm] to finalize the withdrawal to the MEXC platform. Your funds will be deposited into your MEXC account shortly.
8. After you request a withdrawal, the token deposit needs confirmation from the blockchain. Once confirmed, the deposit will be added to your spot account.

Check your [Spot] account to see the credited amount. You can find recent deposits at the bottom of the Deposit page, or view all past deposits under [History].

Deposit Crypto on MEXC (App)

1. Open your MEXC app, on the first page, tap [Wallets].

2. Tap on [Deposit] to continue.

3. Once directed to the next page, select the crypto you want to deposit. You may do so by tap on a crypto search. Here, we are using MX as an example.

4. On the Deposit page, please select the network.

5. Once you have selected a network, the deposit address and QR code will be displayed.

For certain networks like EOS, remember to include a Memo along with the address when making deposits. Without the Memo, your address may not be detected.

6. Let’s use MetaMask wallet as an example to demonstrate how to withdraw MX Token to the MEXC platform.
 
Copy and paste the deposit address into the withdrawal address field in MetaMask. Make sure to choose the same network as your deposit address. Tap [Next] to continue.

7. Enter the amount you wish to withdraw, then click on [Next].

7. Review the withdrawal amount for MX Token, verify the current network transaction fee, confirm that all information is accurate, and then click on [Send] to finalize the withdrawal to the MEXC platform. Your funds will be deposited into your MEXC account shortly.

Frequently Asked Questions (FAQ)

What is a tag or meme, and why do I need to enter it when depositing crypto?

A tag or memo is a unique identifier assigned to each account for identifying a deposit and crediting the appropriate account. When depositing certain crypto, such as BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., you need to enter the respective tag or memo for it to be successfully credited.
 

How to check my transaction history?

1. Log in to your MEXC account, click on [Wallets], and select [Transaction History].

2. You can check the status of your deposit or withdrawal from here.

Reasons for Uncredited Deposits

1. Insufficient number of block confirmations for a normal deposit

Under normal circumstances, each crypto requires a certain number of block confirmations before the transfer amount can be deposited into your MEXC account. To check the required number of block confirmations, please go to the deposit page of the corresponding crypto.

2. Making a deposit of an unlisted crypto

Please ensure that the cryptocurrency you intend to deposit on the MEXC platform matches the supported cryptocurrencies. Verify the full name of the crypto or its contract address to prevent any discrepancies. If inconsistencies are detected, the deposit may not be credited to your account. In such cases, submit a Wrong Deposit Recovery Application for assistance from the technical team in processing the return.

3. Depositing through an unsupported smart contract method

At present, some cryptocurrencies cannot be deposited on the MEXC platform using the smart contract method. Deposits made through smart contracts will not reflect in your MEXC account. As certain smart contract transfers necessitate manual processing, please promptly reach out to online customer service to submit your request for assistance.

4. Depositing to an incorrect crypto address or selecting the wrong deposit network

Ensure that you have accurately entered the deposit address and selected the correct deposit network before initiating the deposit. Failure to do so may result in the assets not being credited. In such a scenario, kindly submit a [Wrong Deposit Recovery Application] for the technical team to facilitate the return processing.