How to Download and Install MEXC Application for Mobile Phone (Android, iOS)

How to Download and Install MEXC App on iOS

The mobile version of the trading platform is exactly the same as the web version of it. Consequently, there won’t be any problems with trading, deposits, or withdrawals. 

1. Download the MEXC app from the App Store. Simply search for the [MEXC] app and download it on your iPhone or iPad.

2. Wait for the installation to complete. Then you can sign up on the MEXC app and log in to start trading.

How to Download and Install MEXC App on Android Phone

1. Download the MEXC mobile app from the Google Play Store. Simply search for the [MEXC] app and download it on your Android phone.

2. Wait for the installation to complete. Then you can sign up on the MEXC app and log in to start trading.

How to Register an Account on the MEXC app

You can register for a MEXC account with your email address, phone number, or your Apple/Google/Telegram account on the MEXC App easily with a few taps.

Step 1: Download and Install the MEXC App

• Visit the App Store (for iOS) or Google Play Store (for Android) on your mobile device.
• Search for "MEXC" in the store and download the MEXC app.
• Install the app on your device.

Step 2: Open the MEXC App

• Locate the MEXC app icon on your device’s home screen or in the app menu.
• Tap on the icon to open the MEXC app.

Step 3: Access the Login Page

• Tap on the top-left icon, then, you will find options like "Log In". Tap on this option to proceed to the login page.

Step 4: Enter Your Credentials

• Select [Email] or [Phone Number] and enter your email address/phone number.
• Create a secure password for your MEXC account.

Create a secure password for your account.

Note:

• Your password must contain at least 10 characters, including one uppercase letter and one number.

Step 5: Verification (if applicable)

• You will receive a 6-digit verification code in your email or phone.

Step 6: Access Your Account

• Congratulations! You have successfully created a MEXC account.

Frequently Asked Questions (FAQ)

Unable To Receive SMS Verification Code on MEXC

If you are unable to receive the SMS verification code on your mobile phone, it may be due to the reasons listed below. Please follow the corresponding instructions and try to obtain the verification code again.

Reason 1: SMS services for mobile numbers cannot be provided as MEXC does not offer service in your country or region.

Reason 2: If you have installed security software on your mobile phone, it is possible the software has intercepted and blocked the SMS.

• Solution: Open your mobile security software and temporarily disable blocking, then try to obtain the verification code again.

Reason 3: Problems with your mobile service provider, i.e. SMS gateway congestion or other abnormalities.

• Solution: When your mobile provider’s SMS gateway is congested or experiencing abnormalities, it can cause delays or loss of sent messages. Contact your mobile service provider to verify the situation or try again later to obtain the verification code.

Reason 4: Too many SMS verification codes were requested too quickly.

• Solution: Clicking the button to send the SMS verification code too many times in rapid succession may affect your ability to receive the verification code. Please wait for a while and try again later.

Reason 5: Poor or no signal at your current location.

• Solution: If you are unable to receive SMS or experiencing delays in receiving SMS, it is likely due to poor or no signal. Try again in a location with better signal strength.

Other issues:
Disconnected mobile service due to lack of payment, full phone storage, SMS verification being marked as spam, and other situations can also prevent you from receiving SMS verification codes.

Note:
If you are still unable to receive SMS verification codes after trying the above solutions, it’s possible that your have blacklisted the SMS sender. In this case, contact online customer service for assistance.

What to do if you are not receiving the email from MEXC？

If you have not received the email, please try the following methods:

1. Ensure you have entered the correct email address when signing up;
2. Check your spam folder or other folders;
3. Check if emails are sending and being received properly on the email client’s end;
4. Try using an email from a mainstream provider such as Gmail and Outlook;
5. Check your inbox again later, as there could be a network delay. The verification code is valid for 15 minutes;
6. If you are still not receiving the email, it might have been blocked. You will be required to manually whitelist the MEXC email domain before trying to receive the email again.

Please whitelist the following senders (email domain whitelist):

Whitelist for domain name:

• mexc.link
• mexc.sg
• mexc.com

Whitelist for email address:

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

Note: Once the whitelist settings have been done, please wait for 10 minutes before trying to receive the email verification code, as it may take some time for the whitelist to take effect for certain email service providers.

How do I update my phone number on the MEXC app?

1. Open your MEXC app and tap the [Profile] icon.

2. Next, tap on [Security].

3. Select [Mobile Verification].

4. Enter your new phone number, and fill the information below by tapping on [Get Code]

After that, tap [Confirm], and you have successfully updated your phone number.