How to Start MEXC Trading in 2024: A Step-By-Step Guide for Beginners

How to Open an Account on MEXC

How to Open an Account on MEXC with Email or Phone Number

Step 1: Registration through the MEXC website

Enter the MEXC website and click [Log In/Sign Up] on the upper right corner to enter the registration page.

Step 2: Input your mobile phone number or E-mail address and ensure the validity of your phone number or E-mail address.

Email

Phone number

Step 3: Input your login password. For your account security, ensure your password contains at least 10 characters including uppercase letters and one number.

Step 4: A verification window pops up and fill in the verification code. You will receive a 6-digit verification code in your email or phone. (Check the trash box if no E-mail is received). Then, click the [Confirm] button.

Step 5: Congratulations! You have successfully created a MEXC account via Email or Phone Number.

How to Open an Account on MEXC with Google

Moreover, you can create a MEXC account through Google. If you wish to do that, please follow these steps:

1. Firstly, you’ll need to head over to the MEXC homepage and click [Log In/Sign Up].

2. Click on the [Google] button.

3. A sign-in window will be opened, where you will need to enter your Email address or Phone and click on “Next”.

4. Then enter the password for your Google account and click “Next”.


5. Click "Sign Up for a New MEXC Account"

6. Fill in your information to create a new account. Then [Sign up].

7. Complete the verification process. You will receive a 6-digit verification code in your email or phone. Enter the code and click [Confirm].

8. Congratulations! You have successfully created a MEXC account via Google.

How to Open an Account on MEXC with Apple

1. Alternatively, you can sign up using Single Sign-On with your Apple account by visiting MEXC and clicking [Log In/Sign Up].
2. Select [Apple], a pop-up window will appear, and you will be prompted to sign in to MEXC using your Apple account.

3. Enter your Apple ID and password to sign in to MEXC.

4. Click "Sign Up for a New MEXC Account"

5. Fill in your information to create a new account. Then [Sign up].

6. You will receive a 6-digit verification code in your email or phone. Enter the code and click [Confirm].

7. Congratulations! You have successfully created a MEXC account via Apple.

How to Open an Account on MEXC with Telegram

1. You can also sign up using your Telegram account by visiting MEXC and clicking [Log In/Sign Up].

2. Select [Telegram], a pop-up window will appear, and you will be prompted to sign in to MEXC using your Telegram account.

3. Enter your Phone Number to sign in to MEXC.

4. You will receive the request in Telegram. Confirm that request.

5. Accept the request on the MEXC website.

6. Click "Sign Up for a New MEXC Account"

7. Fill in your information to create a new account. Then [Sign up].

8. You will receive a 6-digit verification code in your email or phone. Enter the code and click [Confirm].

9. Congratulations! You have successfully created a MEXC account via Telegram.

How to Open an Account on the MEXC app

You can register for a MEXC account with your email address, phone number, or your Apple/Google/Telegram account on the MEXC App easily with a few taps.

Step 1: Download and Install the MEXC App

• Visit the App Store (for iOS) or Google Play Store (for Android) on your mobile device.
• Search for "MEXC" in the store and download the MEXC app.
• Install the app on your device.

Step 2: Open the MEXC App

• Locate the MEXC app icon on your device’s home screen or in the app menu.
• Tap on the icon to open the MEXC app.

Step 3: Access the Login Page

• Tap on the top-left icon, then, you will find options like "Log In". Tap on this option to proceed to the login page.

Step 4: Enter Your Credentials

• Select [Email] or [Phone Number] and enter your email address/phone number.
• Create a secure password for your MEXC account.

Create a secure password for your account.

Note:

• Your password must contain at least 10 characters, including one uppercase letter and one number.

Step 5: Verification (if applicable)

• You will receive a 6-digit verification code in your email or phone.

Step 6: Access Your Account

• Congratulations! You have successfully created a MEXC account.

Or you can sign up on the MEXC app using Google, Telegram, or Apple.

Step 1: Select [Apple], [Google], or [Telegram]. You will be prompted to sign in to MEXC using your Apple, Google, and Telegram accounts.

Step 2: Review your Apple ID and click [Continue].

Step 3: Reset your Password.

• Your account has been registered, and the password reset will be sent to your email.

Step 4: Access your account.

• Congratulations! You have successfully created a MEXC account.

How to Verify Account on MEXC

What is KYC MEXC?

KYC stands for Know Your Customer, emphasizing a thorough understanding of customers, including the verification of their real names.

Why is KYC important?

1. KYC serves to fortify the security of your assets.
2. Different levels of KYC can unlock varying trading permissions and access to financial activities.
3. Completing KYC is essential to elevate the single transaction limit for both buying and withdrawing funds.
4. Fulfilling KYC requirements can amplify the benefits derived from futures bonuses.

MEXC KYC Classifications Differences

MEXC employs two KYC types: Primary and Advanced.

• For primary KYC, basic personal information is mandatory. Successful completion of primary KYC results in an increased 24-hour withdrawal limit, reaching up to 80 BTC, with restricted access to OTC transactions (P2P Trading in KYC-supported regions).
• Advanced KYC necessitates basic personal information and facial recognition authentication. Accomplishing advanced KYC leads to an elevated 24-hour withdrawal limit of up to 200 BTC, providing unrestricted access to OTC transactions (P2P Trading in KYC-supported regions), Global Bank Transfer, and Debit/Credit Card transactions.

How to complete Identity Verification? A step-by-step guide

Primary KYC on MEXC (Website)

1. Log in to your MEXC account. Place your cursor on the top-right profile icon and click on [Identification].
2. Start with Primary KYC and click [Verify].
3. Select your country, input your full legal name, choose your ID Type, Date of birth, upload photos of your ID Type, and click on [Submit for review].

4. After verification, you will see your verification is under review, wait for the confirmation email or access your profile to check the KYC status.

Note
The image file format must be JPG, JPEG or PNG, file size cannot exceed 5 MB. Face should be clearly visible! Note should be clearly readable! Passport should be clearly readable.

Primary KYC on MEXC (App)

1. Open your MEXC app, tap on the [Profile] icon, and select [Verify].


2. Select [Primary KYC] and tap [Verify].

3. Choose your document-issuing country

4. Fill out all the information below and tap [Submit].

5. Upload a photo of your chosen document and tap [Submit].

6.After verification, you will see your verification is under review, wait for the confirmation email or access your profile to check the KYC status

Advanced KYC on MEXC (Website)

1. Log in to your MEXC account. Place your cursor on the top-right profile icon and click on [Identification].2. Select [Advanced KYC], click on [Verify].

3. Choose the issuing country of your document and ID type, then click [Confirm].

4. Follow the verification steps and click [CONTINUE].

5. Next, place and take your ID-type photo on the frame to continue.

6. Next, start taking your selfie by clicking on [I’M READY].

7. Lastly, check out your document information, then click [NEXT].

8. After that, your application has been submitted.

You can check your status by clicking on [Check review results].

Advanced KYC on MEXC (App)

1. Open your MEXC app, tap on the [Profile] icon, and select [Verify].


2. Select [Advanced KYC] and tap [Verify].

3. Choose your document-issuing country

4. Select your ID type and tap [Continue].

5. Continue your process by tapping [Continue].

6. Take your photo of your ID to continue.

7. Make sure all the information in your photo is visible and tap [Document is readable].

8. Next, take a selfie by putting your face into the frame to complete the process.


9. After that, your verification is under review. Wait for the confirmation email or access your profile to check the KYC status.

How to Apply and Verify for Institution Account

To apply for an Institution account, please follow the step-by-step guide below:
 
1. Log in to your MEXC account and go to [Profile] - [Identification].

Click on [Switch to institutional verification].


2. Prepare the following documents that have been listed below and click on [Verify Now].
3. Complete the "Data Filling" page by providing comprehensive details, including institutional information, the registered address of your company, and its operating address. Once the information is filled in, proceed by clicking on [Continue] to move to the member information section.

4. Navigate to the "Member Information" page, where you are required to input essential details concerning the company authorizer, individuals holding significant roles in managing or directing the entity, and information about the ultimate beneficiary. Once you’ve filled in the required information, proceed by clicking the [Continue] button.
5. Proceed to the "Upload Files" page, where you can submit the documents prepared earlier for the institutional verification process. Upload the necessary files and carefully review the statement. After confirming your agreement by checking the "I fully agree with this statement" box, click on [Submit] to complete the process.

6. After that, your application is successfully submitted. Please wait patiently for us to review.

How to Deposit on MEXC

How to Buy Crypto with Credit/Debit Card on MEXC

Buy Crypto with Credit/Debit card on MEXC (Website) 

1. Log in to your MEXC account, click on [Buy Crypto] and select [Debit/Credit Card].

2. Click on [Add Card].

3. Enter your bank card details and click [Continue].

4.Initiate your cryptocurrency purchase using a Debit/Credit Card by first completing the card linking process.

Choose your preferred Fiat Currency for the payment, enter the amount for your purchase. The system will instantly show you the corresponding amount of cryptocurrency based on the current real-time quote.

Choose the Debit/Credit Card you plan to use, and click on [Buy Now] to proceed with the cryptocurrency purchase.

Buy Crypto with Credit/Debit card on MEXC (App)

1. Open your MEXC app, on the first page, tap [More].

2. Tap on [Buy Crypto] to continue.

3. Scroll down to locate the [Use Visa/MasterCard].

4. Select your Fiat currency, choose the crypto asset you want to purchase, and then pick your payment service provider. Then tap on [Yes].

5. Keep in mind that various service providers support different payment methods and may have varying fees and exchange rates.

6. Tick on the box and tap [Ok]. You will be redirected to a third-party site. Please follow the provided instructions on that site to complete your transaction.

How to Buy Crypto via Bank Transfer - SEPA on MEXC

1. Log in to your MEXC website, click on [Buy Crypto] and select [Global Bank Transfer].

2. Select [Bank Transfer], fill out the amount of crypto that you want to purchase and click [Buy Now]

3. After placing a Fiat order, you have 30 minutes to pay. Click [Confirm] to continue.

Check the Order page for [Receiver’s Bank Information] and [Additional Information]. Once paid, click [I’ve paid] to confirm.


4. Once you mark the order as [Paid], the payment will be processed automatically.

If it’s a SEPA instant payment, the Fiat order is usually completed within two hours. For other payment methods, it may take 0-2 business days for the order to be finalized.

How to Buy Crypto via Third Party Channel on MEXC

Buy Crypto via Third Party on MEXC (Website)

1. Log in to your MEXC website, click on [Buy Crypto].
2. Choose [Third-party].

3. Enter and select the Fiat currency you want to pay for. Here, we take EUR as an example.

4. Choose the cryptocurrency you want to receive in your MEXC wallet. Options include USDT, USDC, BTC, and other commonly used altcoins and stablecoins.
5. Choose your payment channel and you can verify the unit price in the Payment Details section.

Tick on the [Accept and Continue] and click [Continue]. You will be redirected to the Third-party service provider’s official webpage to continue with the purchase.

Buy Crypto via Third Party on MEXC (App)

1. Open your MEXC app, on the first page, tap [More].
2. Tap on [Buy Crypto] to continue.

3. Choose your preferred Fiat Currency for the payment and enter the amount for your purchase.

Select the cryptocurrency you want to receive in your MEXC wallet

4. Choose your payment network and tap [Continue].

5. Review your details, tick on the [Accept and Continue] button and tap [Continue]. You will be redirected to the Third-party service provider’s official webpage to continue with the purchase.

How to Buy Crypto via P2P on MEXC

Buy Crypto via P2P on MEXC (Website)

1. Log in to your MEXC, click [Buy Crypto], and select [P2P Trading].

2. On the transaction page, select the merchant you want to trade with and click [Buy USDT].

3. Specify the amount of Fiat Currency you are willing to pay in the [I want to pay] column. Alternatively, you have the option to input the quantity of USDT you aim to receive in the [I will receive] column. The corresponding payment amount in Fiat Currency will be calculated automatically, or conversely, based on your input.

After following the aforementioned steps, kindly ensure to check the box indicating [I have read and agree to MEXC Peer-to-Peer (P2P) Service Agreement]. Click on [Buy USDT] and subsequently, you will be redirected to the Order page.

Note: Under the [Limit] and [Available] columns, P2P Merchants have provided details on the available cryptocurrencies for purchase. Additionally, the minimum and maximum transaction limits per P2P order, presented in fiat terms for each advertisement, are also specified.

4. Reaching the order page, you are granted a 15-minute window to transfer the funds to the P2P Merchant’s bank account. Prioritize reviewing the order details to confirm that the purchase aligns with your transaction requirements.

1. Examine the payment information exhibited on the Order page and proceed to finalize the transfer to the P2P Merchant’s bank account.
2. Take advantage of the Live Chat box for real-time communication with P2P Merchants, ensuring seamless interaction.
3. After completing the fund transfer, kindly check the box labeled [Transfer Completed, Notify Seller].

Note: MEXC P2P requires users to manually transfer fiat currency from their online banking or payment app to the designated P2P Merchant after order confirmation, as automatic payment is not supported.
5. To proceed with the P2P buy order, simply click on [Confirm].

6. Please wait for the P2P Merchant to release the USDT and finalize the order.

7. Congratulations! You have successfully completed the purchase of crypto through MEXC P2P.

Buy Crypto via P2P on MEXC (App)

1. Open your MEXC app, on the first page, tap [More].
2. Tap on [Buy Crypto] to continue.

3. On the transaction page, select the merchant you want to trade with and click [Buy USDT].

4. Specify the amount of Fiat Currency you are willing to pay in the [I want to pay] column. Alternatively, you have the option to input the quantity of USDT you aim to receive in the [I will receive] column. The corresponding payment amount in Fiat Currency will be calculated automatically, or conversely, based on your input.

After following the aforementioned steps, kindly ensure to check the box indicating [I have read and agree to MEXC Peer-to-Peer (P2P) Service Agreement]. Click on [Buy USDT] and subsequently, you will be redirected to the Order page.

Note: Under the [Limit] and [Available] columns, P2P Merchants have provided details on the available cryptocurrencies for purchase. Additionally, the minimum and maximum transaction limits per P2P order, presented in fiat terms for each advertisement, are also specified.

5. Please review the [order details] to ensure that the purchase aligns with your transaction requirements.

1. Take a moment to examine the payment information displayed on the Order page and proceed to finalize the transfer to the P2P Merchant’s bank account.
2. Take advantage of the Live Chat box for real-time communication with P2P Merchants, ensuring seamless interaction
3. After completing the payment, click [Transfer Completed, Notify Seller].
4. The merchant will soon confirm the payment, and the cryptocurrency will be transferred to your account.

Note: MEXC P2P requires users to manually transfer fiat currency from their online banking or payment app to the designated P2P Merchant after order confirmation, as automatic payment is not supported.

6. To proceed with the P2P buy order, simply click on [Confirm].

7. Please wait for the P2P Merchant to release the USDT and finalize the order.

8. Congratulations! You have successfully completed the purchase of crypto through MEXC P2P.

How to Deposit on MEXC

Deposit Crypto on MEXC (Website)

1. Log in to your MEXC, click on [Wallets] and select [Deposit].

2. Select the cryptocurrency that you want to deposit and choose your network. Here, we using MX as an example.

Note: Different networks have different transaction fees. You can select a network with lower fees for your withdrawals.

3. Click the copy button or scan the QR code to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform. Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.

For certain networks like EOS, remember to include a Memo along with the address when making deposits. Without the Memo, your address may not be detected.

4. Let’s use MetaMask wallet as an example to demonstrate how to withdraw MX Token to the MEXC platform.

In your MetaMask wallet, select [Send].
5. Copy and paste the deposit address into the withdrawal address field in MetaMask. Make sure to choose the same network as your deposit address.

6. Enter the amount you wish to withdraw, then click on [Next].

7. Review the withdrawal amount for MX Token, verify the current network transaction fee, confirm that all information is accurate, and then click on [Confirm] to finalize the withdrawal to the MEXC platform. Your funds will be deposited into your MEXC account shortly.
8. After you request a withdrawal, the token deposit needs confirmation from the blockchain. Once confirmed, the deposit will be added to your spot account.

Check your [Spot] account to see the credited amount. You can find recent deposits at the bottom of the Deposit page, or view all past deposits under [History].

Deposit Crypto on MEXC (App)

1. Open your MEXC app, on the first page, tap [Wallets].

2. Tap on [Deposit] to continue.

3. Once directed to the next page, select the crypto you want to deposit. You may do so by tap on a crypto search. Here, we are using MX as an example.

4. On the Deposit page, please select the network.

5. Once you have selected a network, the deposit address and QR code will be displayed.

For certain networks like EOS, remember to include a Memo along with the address when making deposits. Without the Memo, your address may not be detected.

6. Let’s use MetaMask wallet as an example to demonstrate how to withdraw MX Token to the MEXC platform.
 
Copy and paste the deposit address into the withdrawal address field in MetaMask. Make sure to choose the same network as your deposit address. Tap [Next] to continue.

7. Enter the amount you wish to withdraw, then click on [Next].

7. Review the withdrawal amount for MX Token, verify the current network transaction fee, confirm that all information is accurate, and then click on [Send] to finalize the withdrawal to the MEXC platform. Your funds will be deposited into your MEXC account shortly.

How to Trade Crypto on MEXC 

How to Trade Spot on MEXC (Web)

Step 1: Login to your MEXC account, and select [Spot].

Step 2: You will now find yourself on the trading page interface.

1. Market PriceTrading volume of trading pair in 24 hours.
2. Asks (Sell orders) book.
3. Bids (Buy orders) book.
4. Candlestick chart and Technical Indicators.
5. Trading Type: Spot / Margin / Futures / OTC.
6. Type of order: Limit / Market / Stop-limit.
7. Buy Cryptocurrency.
8. Sell Cryptocurrency.
9. Market and Trading pairs.
10. Market latest completed transaction.
11. Your Limit Order / Stop-limit Order / Order History.

Step 3: Transfer Funds to Spot Account

In order to initiate spot trading, it is essential to have cryptocurrency in your spot account. You can acquire cryptocurrency through various methods.

One option is to purchase cryptocurrency through the P2P Market. Click on "Buy Crypto" in the top menu bar to access the OTC trading interface and transfer funds from your fiat account to your spot account.

Alternatively, you can deposit cryptocurrency directly into your spot account.

Step 4: Buy Crypto

The default order type is a limit order, which allows you to specify a particular price for buying or selling crypto. However, if you wish to execute your trade promptly at the current market price, you can switch to a [Market] Order. This enables you to trade instantly at the prevailing market rate.

For instance, if the current market price of BTC/USDT is $61,000, but you desire to purchase 0.1 BTC at a specific price, say $60,000, you can place a [Limit] order.

Once the market price reaches your specified amount of $60,000, your order will be executed, and you will find 0.1 BTC (excluding commission) credited to your spot account.

Step 5: Sell Crypto

To promptly sell your BTC, consider switching to a [Market] order. Enter the selling quantity as 0.1 to complete the transaction instantly.

For example, if the current market price of BTC is $63,000 USDT, executing a [Market] Order will result in 6,300 USDT (excluding commission) being credited to your Spot account immediately.

How to Trade Spot on MEXC (App)

Here’s how to start trading Spot on MEXCs App:

1. On your MEXC App, tap [Trade] on the bottom to head to the spot trading interface.

2. Here is the trading page interface.

1. Market and Trading pairs.
2. Real-time market candlestick chart, supported trading pairs of the cryptocurrency, “Buy Crypto” section.
3. Sell/Buy order book.
4. Buy/Sell Cryptocurrency.
5. Open orders.

3. As an example, we will make a "Limit order" trade to buy MX.

Enter the order placing section of the trading interface, refer to the price in the buy/sell order section, and enter the appropriate MX buying price and the quantity or trade amount.

Click [Buy MX] to complete the order. (Same for sell order)

How To Buy Bitcoin in under One Minute on MEXC

Buying Bitcoin on MEXC Website

1. Log in to your MEXC, click and select [Spot].

2. In the trading zone, pick your trading pair. MEXC currently offers support for popular trading pairs like BTC/USDT, BTC/USDC, BTC/TUSD, and more.

3. Consider making a purchase with the BTC/USDT trading pair. You have three order types to choose from:  Limit , Market , Stop-limit, each with distinct characteristics. 

• Limit Price Purchase:

Specify your desired buying price and quantity, then click [Buy BTC]. Keep in mind that the minimum order amount is 5 USDT. If your set buying price significantly differs from the market price, the order may not be filled immediately and will be visible in the "Open Orders" section below.

• Market Price Purchase:

Input your desired buying volume or filled amount, then click [Buy BTC]. The system will swiftly execute the order at the current market price, facilitating your Bitcoin purchase. Keep in mind that the minimum order amount is 5 USDT.

• Stop-limit Order:

With stop-limit orders, you can pre-set trigger prices, buying amounts, and quantities. When the market price reaches the trigger price, the system will automatically place a limit order at the specified price.

Let’s consider the BTC/USDT pair. Suppose the current market price of BTC is 27,250 USDT, and based on technical analysis, you anticipate a breakthrough at 28,000 USDT initiating an upward trend. In this case, you can use a stop-limit order with a trigger price set at 28,000 USDT and a buying price set at 28,100 USDT. Once BTC reaches 28,000 USDT, the system will promptly place a limit order to buy at 28,100 USDT. The order may be filled at 28,100 USDT or a lower price. Note that 28,100 USDT is a limit price, and rapid market fluctuations might affect order execution.

Buying Bitcoin on MEXC App

1. Log in to the MEXC App and tap on [Trade].

2. Choose the order type and trading pair. Select from the three available order types: Limit , Market , and stop-limit. Alternatively, you can tap on [BTC/USDT] to switch to a different trading pair.

3. Consider placing a market order with the BTC/USDT trading pair as an example. Simply tap on [Buy BTC].

How to Withdraw on MEXC

How to Sell Crypto via Bank Transfer (SEPA)

1. Log in to your MEXC, click [Buy Crypto] on the upper navigation bar, and select [Global Bank Transfer].

2. Select the Sell tab, and you’re now prepared to begin a Fiat Sell transaction

3. Add a Receiving Account. Complete your bank account information before you proceed further for Fiat Sell, then click [Continue].

Note: Please ensure that the bank account you have added is under the same name as your KYC name.

4. Pick EUR as the Fiat currency for the Fiat Sell order. Choose the Payment Account where you want to receive payment from MEXC.

After that, click [Confirm and Order], then click [Sell Now] and you’ll be directed to the Order page.
 

Note: The real-time quote is based on the Reference price, subject to periodic updates. The Fiat Selling rate is determined through a managed floating exchange rate.

5. Confirm the order details in the Confirmation pop-up box and click on [Submit] to proceed after verification

Enter the six (6)-digit Google Authenticator 2FA security code from your Google Authenticator App. Then click on [Yes] to continue with the Fiat Sell transaction.

6. Congratulations! Your Fiat Sell has been processed. Expect the funds to be credited to your designated Payment Account within 2 business days.

How to Sell Crypto via P2P on MEXC

Sell Crypto via P2P on MEXC (Website)

1. Log in to your MEXC, click [Buy Crypto] and select [P2P Trading].
2. On the transaction page, click on [Sell] and select the currency you want to sell (USDT is shown as an example) and click [Sell USDT].

3. Enter the amount (in your fiat currency) or quantity (in crypto) you want to sell.

Add your collection method, tick the box and click on [Sell USDT].

4. When on the order page, the P2P Merchant is allotted 15 minutes to fulfill the payment to your designated bank account. Review the [Order Information] meticulously. Confirm that the account name presented on the [Collection method] aligns with your registered name on MEXC; discrepancies may result in the P2P Merchant rejecting the order.

Utilize the Live Chat box for real-time communication with the merchants, facilitating swift and efficient interaction.

Note: The sale of cryptocurrency through P2P will exclusively be facilitated via the Fiat account. Prior to initiating the transaction, ensure that your funds are available in your Fiat account.
5. Once you’ve successfully received your payment from the P2P Merchant, please check the box [Payment Received].
6. Click on [Confirm] to proceed for the P2P Sell order;
7. Please input the six (6)-digit security code from your Google Authenticator App. Subsequently, click on [Yes] to conclude the P2P Sell transaction.

8. Congratulations! Your P2P Sell order has been successfully completed.

To review your past P2P transactions, simply click on the Orders button. This will provide you with a comprehensive overview of all your previous P2P transactions for easy reference and tracking.

Sell Crypto via P2P on MEXC (App)

1. Open your MEXC app and click on [More].

2. Select [Buy Crypto].

3. Select P2P.

On the transaction page, click on [Sell] and select the currency you want to sell, then click [Sell USDT].

4. Enter the amount (in your fiat currency) or quantity (in crypto) you want to sell.

Add your collection method, tick the box and click on [Sell USDT].

5. Check the order information. Please ensure that the account name displayed on the Collection method matches your MEXC registered name. Otherwise, the P2P Merchant may reject the order

Once you’ve successfully received your payment from the P2P Merchant, tap on [Payment Received].

Click on [Confirm] to proceed for the P2P Sell order.

6. Please input the six-digit security code generated by your Google Authenticator App to secure the P2P Sell transaction.Refer to the comprehensive guide on the secure release of tokens in P2P. Once entered, click [Yes] to finalize and complete the P2P Sell order.

Congratulations, your P2P Sell transaction is now successfully finished!

Note: To execute the sale of cryptocurrency through P2P, the transaction will exclusively utilize the Fiat account. Therefore, it is crucial to confirm that your funds are available in your Fiat account prior to initiating the transaction.

7. Navigate to the top right corner and select the Overflow menu. Locate and click on the Orders button. This will grant you access to a comprehensive list of all your previous P2P transactions for easy viewing and reference.

How to Withdraw Crypto on MEXC

Withdraw Crypto on MEXC (Website)

1. Log in to your MEXC, click on [Wallets] and select [Withdraw].

2. Select the crypto you want to withdraw.

3. Fill in the withdrawal address, the network, and the withdrawal amount then click [Submit].

4. Enter the email verification and Google Authenticator codes, and click on [Submit].

5. After that, wait for the withdrawal to be completed successfully.

You can click on [Track status] to view your withdrawal.

Withdraw Crypto on MEXC (App)

1. Open your MEXC app, click on [Wallets].

2. Tap on [Withdraw].

3. Select the crypto you want to withdraw. Here, we use USDT as an example.

4. Select [On-chain Withdrawal].

5. Enter the withdrawal address, select the network, and fill in the withdrawal amount. Then, tap on [Confirm].

6. After you’ve confirmed that the information is correct, click [Confirm Withdrawal].

7. Enter the email verification and Google Authenticator codes. Then, tap on [Submit].

8. Once the withdrawal request has been submitted, wait for the funds to be credited.

Withdraw Crypto via Internal Transfer on MEXC (Website)

1. Log in to your MEXC, click on [Wallets] and select [Withdraw].

2. Select the crypto you want to withdraw.

3. Choose [MEXC users]. You can currently transfer using a UID, mobile number, or email address.

Enter the information below and the amount of the transfer. After that, select [Submit].

4. Enter the email verification and Google Authenticator codes, and click on [Submit].
5. After that, the transfer has been completed.

You can click on [Check Transfer History] to view your status.

Withdraw Crypto via Internal Transfer on MEXC (App)

1. Open your MEXC app, click on [Wallets].

2. Tap on [Withdraw].

3. Select the crypto you want to withdraw. Here, we use USDT as an example.

4. Select [MEXC Transfer] as the withdrawal method.

5. You can currently transfer using a UID, mobile number, or email address.

Enter the information below and the amount of the transfer. After that, select [Submit].

6. Check your information and tap [Confirm].

7. Enter the email verification and Google Authenticator codes. Then, tap on [Confirm].

8. After that, your transaction has been completed.

You can tap on [Check Transfer History] to view your status.

Things to Note

• When withdrawing USDT and other cryptos supporting multiple chains, ensure the network matches your withdrawal address.
• For Memo-required withdrawals, copy the correct Memo from the receiving platform before inputting it to prevent asset loss.
• If the address is marked [Invalid Address], review the address or contact Customer Service for assistance.
• Check withdrawal fees for each crypto in [Withdraw] - [Network].
• Find the [Withdrawal fee] for the specific crypto on the withdrawal page.

Frequently Asked Questions (FAQ)

Account

Unable To Receive SMS Verification Code on MEXC

If you are unable to receive the SMS verification code on your mobile phone, it may be due to the reasons listed below. Please follow the corresponding instructions and try to obtain the verification code again.

Reason 1: SMS services for mobile numbers cannot be provided as MEXC does not offer service in your country or region.

Reason 2: If you have installed security software on your mobile phone, it is possible the software has intercepted and blocked the SMS.

• Solution: Open your mobile security software and temporarily disable blocking, then try to obtain the verification code again.

Reason 3: Problems with your mobile service provider, i.e. SMS gateway congestion or other abnormalities.

• Solution: When your mobile provider’s SMS gateway is congested or experiencing abnormalities, it can cause delays or loss of sent messages. Contact your mobile service provider to verify the situation or try again later to obtain the verification code.

Reason 4: Too many SMS verification codes were requested too quickly.

• Solution: Clicking the button to send the SMS verification code too many times in rapid succession may affect your ability to receive the verification code. Please wait for a while and try again later.

Reason 5: Poor or no signal at your current location.

• Solution: If you are unable to receive SMS or experiencing delays in receiving SMS, it is likely due to poor or no signal. Try again in a location with better signal strength.

Other issues:
Disconnected mobile service due to lack of payment, full phone storage, SMS verification being marked as spam, and other situations can also prevent you from receiving SMS verification codes.

Note:
If you are still unable to receive SMS verification codes after trying the above solutions, it’s possible that your have blacklisted the SMS sender. In this case, contact online customer service for assistance.

What to do if you are not receiving the email from MEXC？

If you have not received the email, please try the following methods:

1. Ensure you have entered the correct email address when signing up;
2. Check your spam folder or other folders;
3. Check if emails are sending and being received properly on the email client’s end;
4. Try using an email from a mainstream provider such as Gmail and Outlook;
5. Check your inbox again later, as there could be a network delay. The verification code is valid for 15 minutes;
6. If you are still not receiving the email, it might have been blocked. You will be required to manually whitelist the MEXC email domain before trying to receive the email again.

Please whitelist the following senders (email domain whitelist):

Whitelist for domain name:

• mexc.link
• mexc.sg
• mexc.com

Whitelist for email address:

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

Note: Once the whitelist settings have been done, please wait for 10 minutes before trying to receive the email verification code, as it may take some time for the whitelist to take effect for certain email service providers.

How To Enhance MEXC Account Security

1. Password Settings: Please set a complex and unique password. For security purposes, make sure to use a password with at least 10 characters, including at least one uppercase and lowercase letter, one number, and one special symbol. Avoid using obvious patterns or information that is easily accessible to others (e.g. your name, email address, birthday, mobile number, etc.).

• Password formats we do not recommend: lihua, 123456, 123456abc, test123, abc123
• Recommended password formats: Q@ng3532!, iehig4g@#1, QQWwfe@242!

2. Changing Passwords: We recommend that you change your password regularly to enhance the security of your account. It is best to change your password every three months and use a completely different password each time. For more secure and convenient password management, we recommend you to use a password manager such as "1Password" or "LastPass".

• In addition, please keep your passwords strictly confidential and do not disclose them to others. MEXC staff will never ask for your password under any circumstances.

3. Two-Factor Authentication (2FA)
Linking Google Authenticator: Google Authenticator is a dynamic password tool launched by Google. You are required to use your mobile phone to scan the barcode provided by MEXC or enter the key. Once added, a valid 6-digit authentication code will be generated on the authenticator every 30 seconds. Upon successful linking, you need to enter or paste the 6-digit authentication code displayed on Google Authenticator every time you log in to MEXC.

Linking MEXC Authenticator: You can download and use MEXC Authenticator on App Store or Google Play to enhance the security of your account.

4. Beware of Phishing
Please be vigilant of phishing emails pretending to be from MEXC, and always ensure that the link is the official MEXC website link before logging into your MEXC account. MEXC staff will never ask you for your password, SMS or email verification codes, or Google Authenticator codes.

Verification

Unable to upload photo during KYC Verification

If you encounter difficulties uploading photos or receive an error message during your KYC process, please consider the following verification points:

1. Ensure the image format is either JPG, JPEG, or PNG.
2. Confirm that the image size is below 5 MB.
3. Use a valid and original ID, such as a personal ID, driver’s license, or passport.
4. Your valid ID must belong to a citizen of a country that allows unrestricted trading, as outlined in "II. Know-Your-Customer and Anti-Money-Laundering Policy" - "Trade Supervision" in the MEXC User Agreement.
5. If your submission meets all the above criteria but KYC verification remains incomplete, it might be due to a temporary network issue. Please follow these steps for resolution:

• Wait for some time before resubmitting the application.
• Clear the cache in your browser and terminal.
• Submit the application through the website or app.
• Try using different browsers for the submission.
• Ensure your app is updated to the latest version.

If the issue persists after troubleshooting, kindly take a screenshot of the KYC interface error message and send it to our Customer Service for verification. We will address the matter promptly and enhance the relevant interface to provide you with improved service. We appreciate your cooperation and support.
 

Common Errors During the Advanced KYC Process

• Taking unclear, blurry, or incomplete photos may result in unsuccessful Advanced KYC verification. When performing face recognition, please remove your hat (if applicable) and face the camera directly.
• Advanced KYC is connected to a third-party public security database, and the system conducts automatic verification, which cannot be manually overridden. If you have special circumstances, such as changes in residency or identity documents, that prevent authentication, please contact online customer service for advice.
• Each account can only perform Advanced KYC up to three times per day. Please ensure the completeness and accuracy of the uploaded information.
• If camera permissions are not granted for the app, you will be unable to take photos of your identity document or perform facial recognition.

Deposit

What is a tag or meme, and why do I need to enter it when depositing crypto?

A tag or memo is a unique identifier assigned to each account for identifying a deposit and crediting the appropriate account. When depositing certain crypto, such as BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., you need to enter the respective tag or memo for it to be successfully credited.
 

How to check my transaction history?

1. Log in to your MEXC account, click on [Wallets], and select [Transaction History].

2. You can check the status of your deposit or withdrawal from here.

Reasons for Uncredited Deposits

1. Insufficient number of block confirmations for a normal deposit

Under normal circumstances, each crypto requires a certain number of block confirmations before the transfer amount can be deposited into your MEXC account. To check the required number of block confirmations, please go to the deposit page of the corresponding crypto.

2. Making a deposit of an unlisted crypto

Please ensure that the cryptocurrency you intend to deposit on the MEXC platform matches the supported cryptocurrencies. Verify the full name of the crypto or its contract address to prevent any discrepancies. If inconsistencies are detected, the deposit may not be credited to your account. In such cases, submit a Wrong Deposit Recovery Application for assistance from the technical team in processing the return.

3. Depositing through an unsupported smart contract method

At present, some cryptocurrencies cannot be deposited on the MEXC platform using the smart contract method. Deposits made through smart contracts will not reflect in your MEXC account. As certain smart contract transfers necessitate manual processing, please promptly reach out to online customer service to submit your request for assistance.

4. Depositing to an incorrect crypto address or selecting the wrong deposit network

Ensure that you have accurately entered the deposit address and selected the correct deposit network before initiating the deposit. Failure to do so may result in the assets not being credited. In such a scenario, kindly submit a [Wrong Deposit Recovery Application] for the technical team to facilitate the return processing.

Trading

What is Limit Order

A limit order is an instruction to buy or sell an asset at a specified limit price, which is not executed immediately like a market order. Instead, the limit order is activated only if the market price reaches the designated limit price or surpasses it favorably. This allows traders to aim for specific buying or selling prices different from the prevailing market rate.

For instance:

• If you set a buy limit order for 1 BTC at $60,000 while the current market price is $50,000, your order will be promptly filled at the prevailing market rate of $50,000. This is because it represents a more favorable price than your specified limit of $60,000.

• Similarly, if you place a sell limit order for 1 BTC at $40,000 when the current market price is $50,000, your order will be immediately executed at $50,000, as it is a more advantageous price compared to your designated limit of $40,000.

In summary, limit orders provide a strategic way for traders to control the price at which they buy or sell an asset, ensuring execution at the specified limit or a better price in the market.

What is Market Order

A market order is a type of trading order that is executed promptly at the current market price. When you place a market order, it is fulfilled as swiftly as possible. This order type can be utilized for both buying and selling financial assets.

When placing a market order, you have the option to specify either the quantity of the asset you want to buy or sell, denoted as [Amount], or the total amount of funds you wish to spend or receive from the transaction, denoted as [Total].

For instance, if you intend to purchase a specific quantity of MX, you can directly enter the amount. Conversely, if you aim to acquire a certain amount of MX with a specified sum of funds, like 10,000 USDT, you can use the [Total] option to place the buy order. This flexibility allows traders to execute transactions based on either a predetermined quantity or a desired monetary value.

What is the Stop-Limit Function and How to use it

A stop-limit order is a specific type of limit order used in trading financial assets. It involves setting both a stop price and a limit price. Once the stop price is reached, the order is activated, and a limit order is placed on the market. Subsequently, when the market reaches the specified limit price, the order is executed.

Here’s how it works:

• Stop Price: This is the price at which the stop-limit order is triggered. When the asset’s price hits this stop price, the order becomes active, and the limit order is added to the order book.
• Limit Price: The limit price is the designated price or a potentially better one at which the stop-limit order is intended to be executed.

It’s advisable to set the stop price slightly higher than the limit price for sell orders. This price difference provides a safety margin between the activation of the order and its fulfillment. Conversely, for buy orders, setting the stop price slightly lower than the limit price helps minimize the risk of the order not being executed.

It’s important to note that once the market price reaches the limit price, the order is executed as a limit order. Setting the stop and limit prices appropriately is crucial; if the stop-loss limit is too high or the take-profit limit is too low, the order may not be filled because the market price may not reach the specified limit.

The current price is 2,400 (A). You can set the stop price above the current price, such as 3,000 (B), or below the current price, such as 1,500 (C). Once the price goes up to 3,000 (B) or drops to 1,500 (C), the stop-limit order will be triggered, and the limit order will be automatically placed on the order book.

Note

Limit price can be set above or below the stop price for both buy and sell orders. For example, stop price B can be placed along with a lower limit price B1 or a higher limit price B2.

A limit order is invalid before the stop price is triggered, including when the limit price is reached ahead of the stop price.

When the stop price is reached, it only indicates that a limit order is activated and will be submitted to the order book, rather than the limit order being filled immediately. The limit order will be executed according to its own rules.

What is One-Cancels-the-Other (OCO) Order

A limit order and a TP/SL order are combined into a single OCO order for placement, known as an OCO (One-Cancels-the-Other) order. The other order is automatically canceled if the limit order is performed or partially executed, or if the TP/SL order is activated. When one order is manually canceled, the other order is also canceled at the same time.

OCO orders can help get better execution prices when buying/selling is assured. This trading approach can be used by investors who want to set a limit order and a TP/SL order at the same time during spot trading.

OCO orders are currently only supported for a few tokens, notably Bitcoin. We’ll use Bitcoin as an illustration:

Let’s say you wish to purchase Bitcoin when its price drops to $41,000 from its current $43,400. But, if the price of Bitcoin keeps rising and you think it will keep rising even after crossing $45,000, you would prefer to be able to purchase when it hits $45,500.

Under the "Spot" section on the BTC trading website, click [ᐯ] next to "Stop-limit," then choose [OCO]. Put 41,000 in the "Limit" field, 45,000 in the "Trigger Price" field, and 45,500 in the "Price" field in the left section. Then, to place the order, enter the purchase price in the "Amount" section and choose [Buy BTC].

How to View my Spot Trading Activity

You can view your spot trading activities from the Orders and Positions panel at the bottom of the trading interface. Simply switch between the tabs to check your open order status and previously executed orders.

1. Open orders

Under the [Open Orders] tab, you can view details of your open orders, including:

• Trading pair.

• Order Date.

• Order Type.

• Side.

• Order price.

• Order Quantity.

• Order amount.

• Filled %.

• Trigger conditions.

To display current open orders only, check the [Hide Other Pairs] box.

2. Order history

Order history displays a record of your filled and unfilled orders over a certain period. You can view order details, including:

• Trading Pair.

• Order Date.

• Order Type.

• Side.

• Average Filled Price.

• Order Price.

• Executed.

• Order Quantity.

• Order Amount.

• Total amount.

3. Trade history

Trade history shows a record of your filled orders over a given period. You can also check the transaction fees and your role (market maker or taker).

To view trade history, use the filters to customize the dates.

Withdrawal

Why hasn’t my withdrawal arrived?

Transferring funds involves the following steps:

• Withdrawal transaction initiated by MEXC.
• Confirmation of the blockchain network.
• Depositing on the corresponding platform.

Normally, a TxID (transaction ID) will be generated within 30–60 minutes, indicating that our platform has successfully completed the withdrawal operation and that the transactions are pending on the blockchain.

However, it might still take some time for a particular transaction to be confirmed by the blockchain and, later, by the corresponding platform.

Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer with a blockchain explorer.

• If the blockchain explorer shows that the transaction is unconfirmed, please wait for the process to be completed.
• If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully from MEXC, and we are unable to provide any further assistance on this matter. You will need to contact the owner or support team of the target address and seek further assistance.

Important Guidelines for Cryptocurrency Withdrawals on MEXC Platform

1. For crypto that support multiple chains such as USDT, please make sure to choose the corresponding network when making withdrawal requests.
2. If the withdrawal crypto requires a MEMO, please make sure to copy the correct MEMO from the receiving platform and enter it accurately. Otherwise, the assets may be lost after the withdrawal.
3. After entering the address, if the page indicates that the address is invalid, please check the address or contact our online customer service for further assistance.
4. Withdrawal fees vary for each crypto and can be viewed after selecting the crypto on the withdrawal page.
5. You can see the minimum withdrawal amount and withdrawal fees for the corresponding crypto on the withdrawal page.

How do I check the transaction status on the blockchain?

1. Log in to your MEXC, click on [Wallets], and select [Transaction History].

2. Click on [Withdrawal], and here you can view your transaction status.